Radiant Portable Heater Return Policy

When it comes to returning goods, Fanmaster has established a comprehensive return policy that ensures a smooth and hassle-free process for all parties involved. As part of our commitment to customer satisfaction, we accept returns under certain conditions.

What is Not Acceptable for Returns?

Before initiating the return process, please note that we do not accept goods that have been damaged or altered in any way by the customer. Additionally, specially made, treated, or purchased items specifically adjusted, altered, or reconfigured are also not eligible for returns. Furthermore, manufactured goods will not be accepted as returns, unless they were purchased within 30 days of the invoice date.

Return Window and Credit Amounts

The return window varies depending on the type of goods and their condition. For goods returned within 30 days of the invoice date, we offer a credit amount equal to 85% of the invoice value. If returns are made between 31-60 days after the invoice date, the credit amount is reduced to 75%. After 60 days, no credit will be issued unless otherwise agreed upon by Fanmaster in its sole discretion.

Requirements for Returns

To facilitate a successful return process, please ensure that you provide the original invoice number and date of supply. Additionally, you must pay all freight and other charges associated with delivering the goods to our premises. We do not accept 'freight forward' payments and will only accept returns in good and resalable condition, accompanied by their original packaging.

Warranty Claims

Please note that if you are claiming under warranty, a copy of your customer's invoice must be provided with this form. Failure to provide the required documentation may result in the termination of your claim and no credit will be issued.

In conclusion, Fanmaster is committed to ensuring a seamless return process for our customers while maintaining high standards for returned goods. By adhering to these guidelines, we can work together to resolve any issues that may arise during the return process.

Radiant portable heater